Let's get to the bottom of this. Take a look through these options to make sure the voucher you are trying to apply is applicable:
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Has this code exceeded the expiration date?
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Is the code correctly copied without any extra spaces, symbols, and with the appropriate capitalized letters?
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If trying to apply a voucher through a link/ad, please make sure you click the corresponding link for that promotion and follow-through the sign-up process
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Do you already have a voucher applied? If so, we only allow one at a time
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Please make sure this voucher is applicable for you as a new-joiner or returning customer
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Try deleting the cookies in your browser history. If you've visited our website before, your browser may have saved previous information regarding vouchers meaning your new voucher cannot be applied. Here's a quick how-to for deleting cookies.
If you require further assistance, feel free to get in touch with our Customer Care department. We're happy to help!